Delta Apologizes for Social Media Misstep
Airline Removes Controversial Post, Issues Statement
What Happened?
A social media post from the official Delta Air Lines account on Twitter sparked controversy on Thursday. The post, which has since been deleted, responded to a customer complaint about a flight attendant's attire.
The customer's complaint included an image of a flight attendant wearing a scarf with a Palestinian flag pattern. The post erroneously claimed that the flight attendant was expressing support for terrorism.
The official Delta account replied to the complaint with the following message: "We will look into this, but we support our crew's right to express their heritage." The message was quickly met with backlash from users who perceived the post as anti-Palestine.
Delta's Apology
Later on Thursday, Delta issued an official statement apologizing for the incident. The statement said that the original post "did not reflect the company's values or commitment to diversity and inclusion." Delta also stated that it had removed the post and would take steps to ensure that such an incident did not happen again.
The airline's apology was met with mixed reactions from the public. Some users praised Delta for taking responsibility and reaffirming its commitment to diversity, while others expressed disappointment or skepticism about the apology's sincerity.
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